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Frequently
Asked
Questions

Will my case be confidential?

Yes. Our business is based on confidentiality and you can expect 100% confidentiality from the initial enquiry right through to the conclusion of our investigation.

How much do services cost?

Each case is very different but our cost are extremely competitive and most are provided on a fixed fee basis. Various factors such as location, time, amount of operatives to be used and tracking are factored in when valuing each case. Take a look at our costs page for further information.

Are we discreet?

We are very discrete with our surveillance, none of our surveillance methods will be able to lead back to you. We have built a network of databases and connections which allow us to obtain information under the radar. 

Why Wellings Investigations?

We pride ourselves on working with many clients over the last few years, from all different backgrounds, varying from individuals to companies. Furthermore, unlike many other agencies you may come across, we are part of the UKPIN Network, fully insured and registered with the ICO.

How long does it take to get results?

The time it takes to receive results can vary depending on the case and type of result requested. Generally, results will be received within 3 - 5 days.

Is a background check a good idea?

Generally speaking, a background check may show identity verification, employment verification, credit history, driver's history, criminal records, education confirmation, and more. It depends on why the background check is needed, but they can become very helpful in protecting your business from potential lawsuits, protecting yourself from unscrupulous people and reducing the risk of identity theft.

How do I know if i am being scammed?

The immediate red flags for finding a scammer are things such as not showing their face or asking you to give them money, clicking on links for passwords via SMS or emails. Recent examples have been through the fake identity of Amazon, British Gas and Sky to name a few. 

When does the case start?

As soon as both parties have agreed terms and contracts have been signed.

Is it legal to hire a PI? What can a PI do and not do?

Yes, it is legal to hire a private investigator, but why you want to hire one and how the investigation is conducted will decide whether or not there are illegalities involved. Any private investigator or private detective with a moral compass will not engage in illegal investigations.

Why use a Mystery Shopper?

Mystery shopping provides a vital assessment of real customer experiences and perceptions, identifying areas of success and opportunities for employee recognition as well as areas for further development and business improvement. It can provide assistance to the following outcomes:

  • Monitors and protects your brand

  • Improves your workforce

  • Improves customer satisfaction

  • Grows customer loyalty

  • Increases customer frequency

  • Improves your bottom line

 

Businesses consider it as an "investment that not only pays for itself, but ensures our business stays strong and competitive over time."

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